What is Engineered Timber Flooring?

Engineered timber flooring is built with floorboards that are made up of several pieces of wood. These pieces of wood are constructed from a multi-plywood of up to 12 layers of fine cut hardwood, glued together with softwood, and stacked in multiple directions.  This creates a stronger more durable floorboard.

The use of slowly growing hardwood in the past is being replaced by the use of softwood plantation woods that grow quickly to maturity. Softwood is an excellent, sustainable choice offering comparable strength. Engineered boards retain the beauty of hardwood with an attractive top layer. Advances in technology have seen a great improvement in the quality and output of engineered timber flooring.



Why not Solid Wood Floor?

Wood is an organic material that is highly sensitive to the ever changing environmental conditions. It reacts differently to varying temperature and moisture levels. If solid wood flooring is placed in an extremely wet environment, then it will absorb some of the moisture. This makes it swell and then bulge.

If the same piece of wood is placed in a dry environment, the opposite will occur.  It will release moisture to the environment, thereby, cupping inwards. Engineered timber flooring is less likely to be affected by varying moisture levels than solid wooden floors. This makes engineered floors a more durable choice.

The likelihood of the floor cupping and crowning is also greatly affected by the wideness of the board. The wider it is, the more prone it is to warping. Engineered timber flooring allows for the use of much broader floor surfaces, without the inherent risks common with solid floors. They provide more stable and lasting floor surfaces.

Advantages of Engineered Floors over Solid Floors

  • They have an efficient application of the top-layer woods (Oaks, Teaks, and Walnuts) than the solid floors.
  • They offer more strength and stability than solid floors. This minimises damage.
  • Engineered floors offer a wider board surface which is easily attainable due to the inherent stability of multi-plywood timber base.
  • They are more preferred in the pre-finished hard-to-achieve colour design codes.
  • Engineered timber flooring has an extremely low VOC discharge once installed.
  • Floors have a shorter installation time due as they are pre-finished products.
  • They are easily integrated with in-slab and other sub-floor heating systems.
  • They are usually thicker and better layered than solid floors.
  • They can be easily glued down as floating floors on a suitable This is unlike solid boards which require top nailing if they go over 90mm wide.

Other Frequently Asked Questions (FAQs)

Why engineered timber flooring?

An engineered floor is a floor board made of multiple pieces of timber. Up to 12 cut layers of hardwood timber which are placed press adhesive fixed in different directions. It creates a stronger and more stable wood floor.  When compared to solid timber floorboards, it is tough to detect the difference.  However, the superior engineered wide board flooring eliminates “cupping” and warping, problems that can occur in solid timber flooring, especially in wider widths.

Engineered timber flooring technology has developed significantly over the past 25 years and has dramatically improved the quality of flooring products in that time.

Is oak flooring suitable for a kitchen?

Yes, it is very comfortable to stand on oak flooring and is easy to maintain. Place area rugs or mats in front of the kitchen appliances and sink to protect your oak floor from a lot of traffic, water spillages, dropping food, grease, and everything else that can cause premature wear of your kitchen floor. Do not drag furniture across the floor. Use felt pads on chair and furniture legs. Avoid moisture on the floor.

For maintenance, we recommend regular sweeping and damp mopping as dirt and grit can act as sandpaper and damage your finish.

Once a year or more frequently if there is a lot of traffic and the floor starts to show some signs of wear, you will want to refurbish you oak floor according to the maintenance guidelines supplied. It will reinforce the protective layer and will restore the original appearance.

Are oak floors suitable for bathrooms?

We do not recommend laying oak floorboards in bathrooms due to high risk of spillage.

Is oak flooring affected by changes in moisture and temperature?

Just like other wood products, oak floorboard is subject to the phenomenon of expansion and shrinking in response to climactic changes. Extreme environmental conditions, meaning exposure to extreme heat, moisture or dryness (more than 65%, less than 35% R.H) can cause boards to shrink. When humidity levels are higher, oak flooring can expand. With proper acclimation, installation, and maintenance, expansion and shrinkage of your oak floor will be less noticeable.

Should I be installing the Floating Floors or the glue down floors?

The shape of the subfloor is usually the deciding factor. If the subfloor is in a bad condition with many cracks, old vinyl tiles or sheet vinyl, grimy or dirty the use of floating floors would be recommended.

The use of a floating floor over weak subfloors avoids the need to prepare costly subfloors as long as the floor is reasonably level. Also, if there is any risk of moisture migration from a concrete slab than a floating floor correctly installed with a moisture barrier is also recommended.

The glue down oak floors can be used over any subfloors (wood or concrete) which are dry, clean and free of dirt, grease, wax or anything that would hinder a good bond and where cracks have been filled.

A floating floor is one that is not attached to the substrate. Each plank is secured to those adjoining so that the floor system functions as a single unit instead of as a series of individual pieces. It means that visible signs of expansion and shrinking, standard to any wood product, are severely reduced. Installation of a floating floor is easier, faster and cheaper.

Will my pets damage my oak floor?

You are the best judge of your pet’s behaviour. You know what the habits, activities, and potentially destructive actions of your pet better than anyone else. Oak floors are coated with a finish that could be scratched by the claws of cats and dogs running on the floor. Because our products are matt-finished, the surface scratches will much less apparent than higher gloss hardwood floor. Keeping your pet’s nails trimmed will help keep your floors looking beautiful.

Does oak flooring promote a healthy indoor environment?

Yes! Bacteria, dust and dirt, do not embed themselves in oak flooring as they do in other flooring options especially carpets. Simple regular maintenance, such as dust mopping, sweeping or vacuuming keeps cork floors sanitary.

Will my oak floor fade in the light?

Yes, exposure to UV light as well as sunlight will cause colour variations to oak. It is considered normal and not a manufacturing defect.

Area rugs and large furniture will block light exposure and cause uneven coloration. In ensuring the minimization of floor furnishings, floor coverings should be moved periodically. Covering large exposed windows will help as well.

How much engineered timber flooring do I need to allow for waste?

It depends on the complexity of the layout and the skills of the installer.

Measure the length and width of the individual room. Multiply the length by the width of each single room to get the total square meters/footage.

Waste and cuts depending on your skills level and the layout of the area. Diagonal layouts or floors with curved walls may require more careful calculation of the quantity required. As a rule, add 5-10% of the total square meters/footage to cover the waste factor.

How do I replace a damaged tile in my engineered timber flooring?

When using a floating installation which does not require any glue, you can just remove the damaged piece and install a new one. It is one of the many advantages of floating installation methods. When replacing glue-down flooring, it is a very different and more complicated situation.

You should contact your manufacturer or a professional installer for further instructions on installing engineered timber flooring based on your individual situation.

Aspire Floors – Terms & Conditions of Trade

  1. Definitions
    1.1       “Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.
    1.2       “Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Customer if a limited liability Customer on a principal debtor basis.
    1.3       “Goods” means all Goods or services supplied by Aspire Floors to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘services’ shall be interchangeable for the other).
    1.4       “Price” means the Price payable for the Goods as agreed between Aspire Floors and the Customer in accordance with clause 4 below.2.          Acceptance
    2.1       The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts delivery of the Goods.
    2.2       These terms and conditions may only be amended with Aspire Floors’ consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Customer and Aspire Floors, including, for clarity, any terms and conditions attached to any purchase order of the Customer.
    2.3       These terms and conditions are meant to be read in conjunction with the Terms and Conditions posted on Aspire Floors’ website. If there are any inconsistencies between the two documents then the terms and conditions contained in this document shall prevail.
    2.4       Aspire Floors retains the right to change specifications without notice in accordance with its policy of continued product development.
    2.5       The Customer accepts and acknowledges that supply of certain species of timber may be restricted from time to time due to lack of resource and circumstances beyond Aspire Floors control.
    2.6       The Customer accepts that it shall be the sole responsibility of the Customer (or the Customer’s agent) to ascertain prior to placement of any order with Aspire Floors any specific standards, requirements or ratings (e.g. Fire and Slip ratings) that any Goods to be supplied by Aspire Floors are expected to comply with (particularly in respect of any application that the Goods are to be used for, or any specific end result that the Customer expects the Goods to achieve), and must advise Aspire Floors of the same (in writing) when placing any order. Under no circumstances whatsoever will any liability be accepted by Aspire Floors should Goods supplied subsequently prove to be unsuitable for the end result that the Customer is trying to achieve or does not meet any standard or rating that the Customer is required to comply with, except where it can be clearly determined that the Goods supplied did not meet the Customer’s requirements as were specified in the Customer’s order.3.          Change in Control
    3.1       The Customer shall give Aspire Floors not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, or business practice). The Customer shall be liable for any loss incurred by Aspire Floors as a result of the Customer’s failure to comply with this clause.4.          Price and Payment
    4.1       At Aspire Floors’ sole discretion the Price shall be either:
    (a)  as indicated on any invoice provided by Aspire Floors to the Customer; or
    (b)  the Price as at the date of delivery of the Goods according to Aspire Floors’ current price list; or
    (c)  Aspire Floors’ quoted price (subject to clause 4.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.
    4.2       Aspire Floors reserves the right to change the Price if a variation to Aspire Floors’ quotation is requested. Any variation from the plan of scheduled works or specifications (including, but not limited to, any variation as a result of additional works required due to hidden or unidentifiable difficulties such as floor preparation, rotten floor boards, cleaning, extra rooms, additional Goods required, take-up and disposal of old floor coverings, overseas transactions that may increase as a consequence of variations in foreign currency rates of exchange and/or international freight and insurance charges, inaccurate measurements provided by the Customer or as a result of increases to Aspire Floors in the cost of Goods and labour) shall allow Aspire Floors the right to halt all Services until such time as Aspire Floors and the Customer agree to changes to the plans and/or specifications as outlined in the quotation to incorporate such variances. The variances once approved shall be detailed in writing and charged for on the basis of Aspire Floors’ quotation and will be shown as variations on the invoice. Payment for all variations must be made in full at their time of completion.
    4.3       At Aspire Floors’ sole discretion a non-refundable deposit may be required.
    4.4       Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by Aspire Floors, which may be:
    (a)  thirty (30) days following the date of the invoice;
    (b)  the date specified on any invoice or other form as being the date for payment; or
    (c)  failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Customer by Aspire Floors.
    4.5       Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, credit card (plus a surcharge of one and a half percent (1.5%) of the Price), or by any other method as agreed to between the Customer and Aspire Floors.
    4.6       Unless otherwise stated the Price does not include GST. In addition to the Price the Customer must pay to Aspire Floors an amount equal to any GST Aspire Floors must pay for any supply by Aspire Floors under this or any other agreement for the sale of the Goods. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.5.          Delivery of Goods
    5.1       Subject to clause 5.2 it is Aspire Floors’ responsibility to ensure that the services commence as soon as it is reasonably possible after order acceptance.
    5.2       The services commencement date will be put back and the building period extended by whatever time is reasonable in the event that Aspire Floors claims an extension of time (by giving the Customer written notice) where completion is delayed by an event beyond Aspire Floors’ control including but not limited to any failure by the Customer to:
    (a)  make a selection; or
    (b)  have the site ready for installation; or
    (c)  notify Aspire Floors that the site is ready.
    5.3       Delivery (“Delivery”) of the Goods is taken to occur at the time that:
    (a)  the Customer or the Customer’s nominated carrier takes possession of the Goods at Aspire Floors’ address; or
    (b)  Aspire Floors (or Aspire Floors’ nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.
    5.4       At Aspire Floors’ sole discretion the cost of delivery is in addition to the Price.
    5.5       The Customer must take delivery by receipt or collection of the Goods whenever they are tendered for delivery. In the event that the Customer is unable to take delivery of the Goods as arranged then Aspire Floors shall be entitled to charge a reasonable fee for redelivery and/or storage.
    5.6       The Customer shall take delivery of the Goods tendered notwithstanding that the quantity so delivered shall be either greater or less than the quantity purchased provided that;
    (a)  such discrepancy in quantity shall not exceed 5%, and
    (b)  the Price shall be adjusted pro rata to the discrepancy.
    5.7       Any time or date given by Aspire Floors to the Customer is an estimate only. The Customer must still accept delivery of the Goods even if late and Aspire Floors will not be liable for any loss or damage incurred by the Customer as a result of the delivery being late.6.          Risk
    6.1       Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.
    6.2       If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, Aspire Floors is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by Aspire Floors is sufficient evidence of Aspire Floors’ rights to receive the insurance proceeds without the need for any person dealing with Aspire Floors to make further enquiries.
    6.3       If the Customer requests Aspire Floors to leave Goods outside Aspire Floors’ premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Customer’s sole risk.
    6.4       The Customer acknowledges and accepts that:
    (a)  Goods supplied may:
    (i)   exhibit variations in shade, colour, texture, surface, finish, markings and may contain natural fissures, occlusions, lines, indentations and may fade or change colour over time; and
    (ii) mark or stain if exposed to certain substances; and be damaged or disfigured by impact or scratching; and
    (b)  skirting Boards/Kick Boards may exhibit some markings on these surfaces due to the necessity of high speed sanding equipment to be operated right up to the skirting to achieve the best possible result; and
    (c)  coatings may reject Polyurethane with some chemical substances for example, old wax, polish, oils and even natural resins in timber.  Any subsequent recoats necessary to rectify this occurrence may be charged for; and
    (d)  beadings, trim and/or silicone is not included unless specified in the quotation; and
    (e)  different types of old floor coverings for example “Black Japan”, old coatings or wax may produce a “two tone” effect in some older timbers, which cannot be sanded out; and
    (f)   movement between boards may stretch polyurethane and cause an opaque line;
    (g)  gaps between boards may cause ‘quilting’; and
    (h)  swirling marks from rotary equipment is a normal part of the sanding process and can be visible under certain lighting; and
    (i)   some existing stains and markings (such as black marks around nails and water marks) on the floorboards cannot be removed; and
    (j)   cupping of timber can occur after sanding and polishing due to moisture levels in timber; and
    (k)   edge bonding is a consequence of timber shrinkage and the boards been stuck together with the polyurethane and is not a result of the services provided by Aspire Floors.
    6.5       Timber is a hydroscopic material subject to expansion and contraction, therefore, Aspire Floors will accept no responsibility for gaps that may appear in the flooring during prolonged dry periods or swelling and/or cupping caused by moisture and periods of high humidity.
    6.6       Aspire Floors shall not be liable for any damage or inconsistencies in the floor boards caused by air-conditioning, air flow, sun exposure, and dust in the air, heating or large expanses of glass windows without curtains or blinds, or any other site conditions that affect the completed condition of the floors.
    6.7       Whilst Aspire Floors will take all due care to avoid contamination of the finished surface, Aspire Floors accepts no responsibility for contamination by natural contaminates such as dust or hair which may be present at the worksite.
    6.8       Aspire Floors will only inspect or view a timber floor from a standing position, as this is generally how you will be living on it. Minor marks or slight imperfections in the floor finish that can only be viewed from a crouching or kneeling position will not be considered defects.7.          Customers Responsibilities
    7.1       It is the Customers responsibility to;
    (a)  have all areas clean and clear to enable scheduled work to be completed in accordance with the schedule of installation; and
    (b)  remove all existing floor coverings, tacks and staples; and
    (c)  fully disclose any information that may effect Aspire Floors’ installation procedures (including, but not limited to, disclosing known breaks or tears in the membrane, extensions of existing slabs, thickened beams, curing compounds that may have been used or the use of concrete over 25mpa); and.
    (d)  ensure the sub-floor is adequately ventilated and is structurally sound; and
    (e)  ensure that the levels of a sub-floor are satisfactory as the floor coverings can only follow the contours of the sub-floor and will not correct unevenness; and
    (f)   remove all fragile items such as glassware, crockery, pot plants, furniture and ornaments. Breakages and damages are the responsibility of the Customer. All care taken but no responsibility accepted by Aspire Floors in this regard; and
    (g)  provide adequate dustsheets to protect the Customers furniture and décor. Aspire Floors will not accept any responsibility for cleaning or repair costs attributed to dust or damage caused by any sanding process. Flaking or crumbing walls should be temporarily covered by the Customer, until the coatings are dry; and
    (h)  extinguish all naked flames prior to coating including but not limited to pilot lights heaters etc; and
    (i)   supply a 15 amp/240 volt electrical power source to within 20 metres of the project; and
    (j)   ensure that full and final lighting as designed for the completed project is fully operational prior to sanding works commencing, and are made available for use at no cost for the duration of the project. Any costs incurred by Aspire Floors will be invoiced to the Customer should this requirement not be met; and
    (k)   make the premises available on the agreed date and time. If installation is interrupted by the failure of the Customer to adhere to the installation schedule agreed to between Aspire Floors and the Customer, any additional costs will be invoiced to the Customer as an extra; and
    (l)   Aspire Floors is not insured to remove furniture or fittings and will not do so, nor is Aspire Floors licensed to move gas or electrical appliances.
    7.2       The Customer agrees to indemnify Aspire Floors against any claims howsoever arising from the provisions in clause 7.8.          Customers Disclaimer
    8.1       The Customer hereby disclaims any right to rescind, or cancel the contract or to sue for damages or to claim restitution arising out of any inadvertent misrepresentation made to him by any servant or agent of Aspire Floors and the Customer acknowledges that he buys the Goods relying solely upon his own skill and judgement and that Aspire Floors shall not be bound by nor responsible for any term, condition, representation or warranty other than the warranty given by the Manufacturer which warranty shall be personal to the Customer and shall not be transferable to any subsequent Customer.9.          Access
    9.1       The Customer shall ensure that Aspire Floors has clear and free access to the work site at all times to enable them to undertake the works. Aspire Floors shall not be liable for any loss or damage to the site (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of Aspire Floors.10.       Title
    10.1    Aspire Floors and the Customer agree that ownership of the Goods shall not pass until:
    (a)  the Customer has paid Aspire Floors all amounts owing to Aspire Floors; and
    (b)  the Customer has met all of its other obligations to Aspire Floors.
    10.2    Receipt by Aspire Floors of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.
    10.3    It is further agreed that:
    (a)  until ownership of the Goods passes to the Customer in accordance with clause 10.1 that the Customer is only a bailee of the Goods and must return the Goods to Aspire Floors on request.
    (b)  the Customer holds the benefit of the Customer’s insurance of the Goods on trust for Aspire Floors and must pay to Aspire Floors the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed.
    (c)  the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for Aspire Floors and must pay or deliver the proceeds to Aspire Floors on demand.
    (d)  the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of Aspire Floors and must sell, dispose of or return the resulting product to Aspire Floors as it so directs.
    (e)  the Customer irrevocably authorises Aspire Floors to enter any premises where Aspire Floors believes the Goods are kept and recover possession of the Goods.
    (f)   Aspire Floors may recover possession of any Goods in transit whether or not delivery has occurred.
    (g)  the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of Aspire Floors.
    (h)  Aspire Floors may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.

    11.       Personal Property Securities Act 2009 (“PPSA”)
    11.1    In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.
    11.2    Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by Aspire Floors to the Customer.
    11.3    The Customer undertakes to:
    (a)  promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which Aspire Floors may reasonably require to;
    (i)   register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
    (ii) register any other document required to be registered by the PPSA; or
    (iii)       correct a defect in a statement referred to in clause 11.3(a)(i) or 11.3(a)(ii);
    (b)  indemnify, and upon demand reimburse, Aspire Floors for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;
    (c)  not register a financing change statement in respect of a security interest without the prior written consent of Aspire Floors;
    (d)  not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods in favour of a third party without the prior written consent of Aspire Floors;
    (e)  immediately advise Aspire Floors of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.
    11.4    Aspire Floors and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.
    11.5    The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.
    11.6    The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.
    11.7    Unless otherwise agreed to in writing by Aspire Floors, the Customer waives their right to receive a verification statement in accordance with section 157 of the PPSA.
    11.8    The Customer must unconditionally ratify any actions taken by Aspire Floors under clauses 11.3 to 11.5.
    11.9    Subject to any express provisions to the contrary nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.

    12.       Security and Charge
    12.1    In consideration of Aspire Floors agreeing to supply the Goods, the Customer and/or the Guarantor charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer and/or the Guarantor either now or in the future, to secure the performance by the Customer and/or the Guarantor of its obligations under these terms and conditions (including, but not limited to, the payment of any money).
    12.2    The Customer and/or the Guarantor indemnifies Aspire Floors from and against all Aspire Floors’ costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising Aspire Floors’ rights under this clause.
    12.3    The Customer irrevocably appoints Aspire Floors and each director of Aspire Floors as the Customer’s and/or the Guarantor true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 12 including, but not limited to, signing any document on the Customer’s and/or the Guarantor behalf.

    13.       Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)
    13.1    The Customer must inspect the Goods on delivery and must within seven (7) days of delivery notify Aspire Floors in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow Aspire Floors to inspect the Goods.
    13.2    Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).
    13.3    Aspire Floors acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
    13.4    Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Aspire Floors makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. Aspire Floors’ liability in respect of these warranties is limited to the fullest extent permitted by law.
    13.5    If the Customer is a consumer within the meaning of the CCA, Aspire Floors’ liability is limited to the extent permitted by section 64A of Schedule 2.
    13.6    If Aspire Floors is required to replace the Goods under this clause or the CCA, but is unable to do so, Aspire Floors may refund any money the Customer has paid for the Goods.
    13.7    If the Customer is not a consumer within the meaning of the CCA, Aspire Floors’ liability for any defect or damage in the Goods is:
    (a)  limited to the value of any express warranty or warranty card provided to the Customer by Aspire Floors at Aspire Floors’ sole discretion;
    (b)  limited to any warranty to which Aspire Floors is entitled, if Aspire Floors did not manufacture the Goods;
    (c)  otherwise negated absolutely.
    13.8    Subject to this clause 13, returns will only be accepted provided that:
    (a)  the Customer has complied with the provisions of clause 13.1; and
    (b)  Aspire Floors has agreed that the Goods are defective; and
    (c)  the Goods are returned within a reasonable time at the Customer’s cost (if that cost is not significant); and
    (d)  the Goods are returned in as close a condition to that in which they were delivered as is possible.
    13.9    Notwithstanding clauses 13.1 to 13.8 but subject to the CCA, Aspire Floors shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
    (a)  the Customer failing to properly maintain or store any Goods;
    (b)  the Customer using the Goods for any purpose other than that for which they were designed;
    (c)  the Customer continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
    (d)  the Customer failing to follow any instructions or guidelines provided by Aspire Floors;
    (e)  fair wear and tear, any accident, or act of God.
    13.10 Aspire Floors may in its absolute discretion accept non-defective Goods for return in which case Aspire Floors may require the Customer to pay handling fees of up to twenty percent (20%) of the value of the returned Goods plus any freight costs.
    13.11 Notwithstanding anything contained in this clause if Aspire Floors is required by a law to accept a return then Aspire Floors will only accept a return on the conditions imposed by that law.

    14.       Intellectual Property
    14.1    Where Aspire Floors has designed, drawn or developed Goods for the Customer, then the copyright in any designs and drawings and documents shall remain the property of Aspire Floors.
    14.2    The Customer warrants that all designs, specifications or instructions given to Aspire Floors will not cause Aspire Floors to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify Aspire Floors against any action taken by a third party against Aspire Floors in respect of any such infringement.
    14.3    The Customer agrees that Aspire Floors may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which Aspire Floors has created for the Customer.

    15.       Default and Consequences of Default
    15.1    Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at Aspire Floors’ sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.
    15.2    If the Customer owes Aspire Floors any money the Customer shall indemnify Aspire Floors from and against all costs and disbursements incurred by Aspire Floors in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, Aspire Floors’ collection agency costs, and bank dishonour fees).
    15.3    Without prejudice to any other remedies Aspire Floors may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions Aspire Floors may suspend or terminate the supply of Goods to the Customer. Aspire Floors will not be liable to the Customer for any loss or damage the Customer suffers because Aspire Floors has exercised its rights under this clause.
    15.4    Without prejudice to Aspire Floors’ other remedies at law Aspire Floors shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to Aspire Floors shall, whether or not due for payment, become immediately payable if:
    (a)  any money payable to Aspire Floors becomes overdue, or in Aspire Floors’ opinion the Customer will be unable to make a payment when it falls due;
    (b)  the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
    (c)  a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.

    16.       Compliance with Laws
    16.1    The Customer and Aspire Floors shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the works.
    16.2    The Customer shall obtain (at the expense of the Customer) all licenses and approvals that may be required for the works.
    16.3    The Customer agrees that the site will comply with any occupational health and safety laws relating to building/construction sites and any other relevant safety standards or legislation.

    17.       Cancellation
    17.1    Aspire Floors may cancel any contract to which these terms and conditions apply or cancel delivery of Goods at any time before the Goods are delivered by giving written notice to the Customer. On giving such notice Aspire Floors shall repay to the Customer any money paid by the Customer for the Goods. Aspire Floors shall not be liable for any loss or damage whatsoever arising from such cancellation.
    17.2    In the event that the Customer cancels delivery of Goods the Customer shall be liable for any and all loss incurred (whether direct or indirect) by Aspire Floors as a direct result of the cancellation (including, but not limited to, any loss of profits).
    17.3    Cancellation of orders for Goods made to the Customer’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.

    18.       Privacy Act 1988
    18.1    The Customer agrees for Aspire Floors to obtain from a credit reporting agency a credit report containing personal credit information about the Customer in relation to credit provided by Aspire Floors.
    18.2    The Customer agrees that Aspire Floors may exchange information about the Customer with those credit providers either named as trade referees by the Customer or named in a consumer credit report issued by a credit reporting agency for the following purposes:
    (a)  to assess an application by the Customer; and/or
    (b)  to notify other credit providers of a default by the Customer; and/or
    (c)  to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or
    (d)  to assess the creditworthiness of the Customer.
    The Customer understands that the information exchanged can include anything about the Customer’s creditworthiness, credit standing, credit history or credit capacity that credit providers are allowed to exchange under the Privacy Act 1988.
    18.3    The Customer consents to Aspire Floors being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).
    18.4    The Customer agrees that personal credit information provided may be used and retained by Aspire Floors for the following purposes (and for other purposes as shall be agreed between the Customer and Aspire Floors or required by law from time to time):
    (a)  the provision of Goods; and/or
    (b)  the marketing of Goods by Aspire Floors, its agents or distributors; and/or
    (c)  analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods; and/or
    (d)  processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or
    (e)  enabling the daily operation of Customer’s account and/or the collection of amounts outstanding in the Customer’s account in relation to the Goods.
    18.5    Aspire Floors may give information about the Customer to a credit reporting agency for the following purposes:
    (a)  to obtain a consumer credit report about the Customer;
    (b)  allow the credit reporting agency to create or maintain a credit information file containing information about the Customer.
    18.6    The information given to the credit reporting agency may include:
    (a)  personal particulars (the Customer’s name, sex, address, previous  addresses, date of birth, name of employer and driver’s licence number);
    (b)  details concerning the Customer’s application for credit or commercial credit and the amount requested;
    (c)  advice that Aspire Floors is a current credit provider to the Customer;
    (d)  advice of any overdue accounts, loan repayments, and/or any outstanding monies owing which are overdue by more than sixty (60) days, and for which debt collection action has been started;
    (e)  that the Customer’s overdue accounts, loan repayments and/or any outstanding monies are no longer overdue in respect of any default that has been listed;
    (f)   information that, in the opinion of Aspire Floors, the Customer has committed a serious credit infringement (that is, fraudulently or shown an intention not to comply with the Customer’s credit obligations);
    (g)  advice that cheques drawn by the Customer for one hundred dollars ($100) or more, have been dishonoured more than once;
    (h)  that credit provided to the Customer by Aspire Floors has been paid or otherwise discharged.

    19.       Unpaid Aspire Floors’ Rights
    19.1    Where the Customer has left any item with Aspire Floors for repair, modification, exchange or for Aspire Floors to perform any other service in relation to the item and Aspire Floors has not received or been tendered the whole of any moneys owing to it by the Customer, Aspire Floors shall have, until all moneys owing to Aspire Floors are paid:
    (a)  a lien on the item; and
    (b)  the right to retain or sell the item, such sale to be undertaken in accordance with any legislation applicable to the sale or disposal of uncollected goods.
    19.2    The lien of Aspire Floors shall continue despite the commencement of proceedings, or judgment for any moneys owing to Aspire Floors having been obtained against the Customer.

    20.       Building and Construction Industry Security of Payments Act 1999
    20.1    At Aspire Floors’ sole discretion, if there are any disputes or claims for unpaid Goods and/or Services then the provisions of the Building and Construction Industry Security of Payments Act 1999 or corresponding legislation in the state in which the Goods are being supplied may apply.
    20.2    Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the Building and Construction Industry Security of Payments Act 1999 of New South Wales, except to the extent permitted by the Act where applicable.

    21.       General
    21.1    The failure by Aspire Floors to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Aspire Floors’ right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
    21.2    These terms and conditions and any contract to which they apply shall be governed by the laws of the state in which Aspire Floors has its principal place of business, and are subject to the jurisdiction of the Maitland Court in New South Wales.
    21.3    Subject to clause 13 Aspire Floors shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Aspire Floors of these terms and conditions (alternatively Aspire Floors’ liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).
    21.4    The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by Aspire Floors nor to withhold payment of any invoice because part of that invoice is in dispute.
    21.5    Aspire Floors may license or sub-contract all or any part of its rights and obligations without the Customer’s consent.
    21.6    The Customer agrees that Aspire Floors may amend these terms and conditions at any time. If Aspire Floors makes a change to these terms and conditions, then that change will take effect from the date on which Aspire Floors notifies the Customer of such change. The Customer will be taken to have accepted such changes if the Customer makes a further request for Aspire Floors to provide Goods to the Customer.
    21.7    Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.
    21.8    The Customer warrants that it has the power to enter into this agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.